A Disappointing Change in runDisney Policy – No Race Deferrals, Even for Brain Surgery

Through some recent discussions on the Mickey Milers Facebook group, it has come to our attention that runDisney no long provides deferrals for any of its races. (Previously, you could pay a nominal fee to defer a race a year into the future.) Even more disheartening, this was not a change that was broadcast by runDisney or even before registration for the races took place, but, instead, was something we found out about when of our fellow Mickey Miles team members was informed of this policy change when requesting a deferral because of upcoming brain surgery. Instead of allowing him to have a deferral to a future year, runDisney decided to make a “1 time exception” to the “no refunds” policy and provide our fellow team member with a Disney Gift Card in the amount of 1/2 of the funds he paid to register for his races (minus the registration fees that Active.com charges.) That’s right, instead of allowing a runner to defer to the future because he was having brain surgery, runDisney said he could have 1/2 of his money back, in the form of Disney credit.

Policy changes like this disappoint me, greatly. When Elyssa had her brain surgery a couple of years ago, runDisney was fantastic about deferring our race registrations at no cost to the following year. Knowing that race was coming up again was a huge part of what motivated Elyssa to learn to walk, and then run, again. Getting that deferral was such a pivotal moment, that I clearly remember the night I got off the phone with runDisney, walked into Elyssa’s hospital room (crying) and said “I just got off the phone with runDisney. We’re running the race next year. You and me. Whatever it takes.” It was about 2 days later that Elyssa took her first post-surgery steps, and about 5 days later that she first jogged around the hall. To hear that runDisney has decided to not offer this same benefit to someone who is a very active participant in the runDisney community is heartbreaking. It really feels like taking some of the magic away

Elyssa and I love participating in runDisney events. We’ll be running the Star Wars: Dark Side Challenge in April of next year, and are really looking forward to it. In fact, while we are participating in it, we’ll probably love it. That said, thinking about it now, it saddens me that runDisney’s policies are standing in the way of people having the same chance to “come back” from major surgery and injuries that Elyssa did. Frankly, I would have been devastated if runDisney told me what they’re telling people now. It’s so disappointing that I hardly even know how to express it.

Under runDisney's new policy, I wouldn't have had this moment. My princess finally completing her race.
Under runDisney’s new policy, I wouldn’t have had this moment. My princess finally completing her race.

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