Online Services Aren’t Easy and Disney Does Them Fairly Well

by John Commentary, Opinion

At 3am Eastern today, I–like many a technology geek–was loading and reloading the Apple Store on my existing iPhone in hopes of securing a new iPhone on next Friday’s launch day. The store was supposed to go live at 3:01am, but at 3:08am I was still getting the “check back soon” message that Apple puts up when it’s updating its store. People on Twitter were–justifiably–complaining about how frustrating things were. When I finally got into the store, I received a generic “unable to complete transaction at this time” error on 6 different attempts before my order went through on my phone (during which time I–unnecessarily–went to my computer as a backup, in case I was doing something wrong on my phone). A basic online order that should have probably been completed by 3:04am wrapped up at 3:37am.

When the process was completed, I tweeted about how much the whole experience made me long for Disney’s ADR system. I know there are differences in scale–orders of magnitude differences, probably–but, every day of the year Disney enables its ADR system at exactly 6:00am to allow thousands of people to make their 180-day reservations. Every day. I’ve gone through that process at least 25 times, sometimes making tens of reservations, and it usually works pretty well. The same goes for making new Fastpass+ selections, changing ADRs, and otherwise using My Disney Experience (these days, anyway).

Before you start sending me pictures of your Donald Duck error message (or Stitch in the rain), let me be clear: I am not saying Disney is perfect. I’ve had problems–sometimes very annoying and difficult to correct problems–using Disney’s web services, as I am sure many of you have. What I am trying to say, however, is that making web services which have to support the kind of activity that Disney and Apple receive through their websites and apps is hard. I know that from both my experience as a developer of them and as a consumer of them. Programing at this kind of scale isn’t easy–just ask Apple after last night–, but, overall, Disney does a pretty good job with it.

ASIDE (for people who care): I bought a 128GB Gold iPhone 7. I like a white screen, since it’s easier to find when I leave it on the coach or my dark furniture, and I prefer gold to silver or pink. I chose the in-store pickup option so I can get it first thing in the morning next Friday, and I bought it in the Apple Upgrade Program, since it’s kind of stupid not to.

Capture of Disney's "Server is Busy" Error Message — Capture of Disney’s “Server is Busy” Error Message

FuelRod or Not – Use Low Power Mode on your iPhone at Disney World

by John Commentary, Planning

Since I posted my article on Disney’s new FuelRod program, other people have also weighed in with their opinions. (Josh from easyWDW seems to make many of the same points I made, so I—obviously—think he did the best job.)

All that said, however, one thing that you should be doing at Disney World, regardless of what battery pack you use (or don’t), is using Low Power Mode on your iPhone while in the parks. (Android apparently has its own Battery Saver Mode, which might have a similar impact, but, I’ve never used Android, so I can’t confirm.)

Basically, when you’re walking around Disney World, your phone is constantly trying to deal with things that suck battery (low or non-existent network connection, you checking the time or trying to refresh FastPass+ availability, etc…). Low Power Mode helps address some of this drain by doing things like reducing background app refreshes and some of the visual effects on your phone. Though I haven’t done extensive comparisons of when my phone dies while in a given Disney Park, I can report that my phone lasts significantly longer when on Low Power Mode. In fact, I’ve even managed a near full Disney day (rope drop at the Magic Kingdom, lunch at Beaches & Cream, visit to Disney Springs, then back to Magic Kingdom for Celebrate the Magic and Wishes) without running out of battery. (Obviously, your results may vary—and I wouldn’t recommend this being your standard operating procedure—but, it’s possible.)

Should you decide to give Low Power Mode a try, turning it on is pretty simple. First, go to the settings app on your iPhone. From there, select the “Battery” option from the third grouping of choices.

On the Battery menu, you then simply turn on Low Power Mode. That’s it.

iOS is kind of aggressive about turing “off” Low Power Mode, so if you happen to plug your phone in (to a charger or battery pack), you might want to check to make sure Low Power mode remained on. (I like to turn Low Power Mode on before I unplug my phone from a charger. That seems to help the automatic shut-offs a bit.)

Hopefully, this tip helps your battery survive a little longer while visiting Disney World. Good luck!