Pick your favorite Disney waiting page!

This morning was the opening of Disney’s “Park Pass” Reservation system. I managed to get a couple of reservations, and I (might?) write about that process later. In the meantime, what is your favorite Disney World waiting page:

What is your favorite Disney World waiting page?

Pink Castle Wait Page
Pink Castle Wait Page

Millennium Falcon Wait Page
Millennium Falcon Wait Page

Space Mountain Wait Page
Space Mountain Wait Page

PSA: My Disney Experience and the Shop Disney Parks App Still Crash on the iOS 11 Beta

UPDATE: August 22 – The latest version of the apps works with iOS 11!!

As I mentioned a few weeks ago, My Disney Experience, the Shop Disney Parks App, and even the Disneyland App (per the comments to my original post), all crash at launch on the iOS 11 Beta (currently, in developer beta 4 and public beta 3.) I’ve submitted bug reports using Apple’s beta feedback system (and been contacted to test a fix or two), but the crash is still occuring.  If you’re planning a trip to Disney World in the near future, and you want to use MDE for things like refreshing Fastpass+ selections, I would recommend not installing any iOS 11 beta. There is always a chance that the next iOS beta will fix things, but I think it’s possible that the fix for this crash requires Disney to submit a new version of its apps that is compiled against the iOS 11 SDK. That would mean no fix would come before iOS 11 is actually released (which has, historically, been in mid-to-late September.) 

You have been warned!

MDE Crash :-(
MDE Crash 🙁

The Kivii Way – How We Refresh My Disney Experience to Get Our Fastpass+ Selections

The concept of “refreshing” My Disney Experience to get additional Fastpass+ selections is nothing new (e.g., this post from easyWDW from April 2016.) It’s a strategy Elyssa and I have been using for at least that long and it has resulted in us getting some pretty great Fastpass+ choices (we ended up taking a last second trip to the Magic Kindgdom on Christmas Day without any Fastpass+ reservations as we walked through the tapstiles, but ended up getting at least Seven Dwarf’s Mine Train, Pirates, Jungle Cruise, Splash Mountain, and Buzz Lightyear while we were there–no comment if we got a Meet Tinker Bell one.)

Even with people having known about the technique for some time, I feel like I’ve received a lot of questions about this kind of refreshing lately (possibly due to Disney closing loopholes related to people getting “extra” Fastpass+ selections?) With that in mind, here’s how Elyssa and I search and “refresh” for Fastpass+ in My Disney Experience:

General Fastpass+ “Refresh” Steps in My Disney Experience

Step 1: Get any Fastpass+ selection you can for the park you want to be in.

Basically, I think of this step as just “get the best available.” So, if my goal is to try and get a Mine Train Fastpass+, I’ll look to see if there’s anything available for the Mine Train, and, if there is, I’ll grab that. If there’s isn’t, I’ll just grab whatever I can in the Magic Kingdom. I’ll also avoid getting other Fastpass+ selections with a return window near what I’m “refreshing” for, so I have more flexibility to choose the results I’m presented with.

Here’s a screenshot of a current Fastpass+ selection with “Modify” link you’ll ned in Step 2 called out:

Step 2: Choose to “Modify” your existing Fastpass+ selection and see what’s available.

The “Modify” Fastpass+ selection screen is pretty straightforward. It starts with a list of times at the top that sets the search parameter for the time of the new Fastpass+ you are looking for. It then shows the other availables times for the attraction you are currently modifying (i.e., if you are modifying a Mine Train selection, it’ll show you other times for the Mine Train.), followed by all other available Fastpass+ selections for around that time (unless an attraction only has selections outside of your time window. In that case, it just shows you what is available for that attraction.)

Here’s a sample of what I’m talking about:

Step 3: If you like what you see, select your new Fastpass+

Pretty straightforward, right? If you see the attraction and time you want available, just grab it. That’s it!.

Step 4: If you don’t like what you see, select another “time” and see what options present themselves. REPEAT.

I feel like Step 4 is the actual “refreshing” step, since it’s the one that actually pulls new information from Disney’s servers. In this step, you basically just tap on the time in the top bar that you ideally want for you Fastpass+ selection. So, if you want an 11:00am Fastpass+ for Mine Train, you tap 11:00am. If something comes up, grab it. If not, then tap the next time (in our example, 11:30am) and see what comes up. Again, if you see what you want grab it. If not, then I’d recommend choosing the time period right before your ideal time (in our example, this would be 10:30am). Did you get what you want? No? Then go back and tap 11:00am again, and continue repeating this process until something opens up.

So, basically, you’re tapping 3 different “times”, over and over again (but, hopefully, not too long) in order to eventually get the time that you want. (Once again, our example: Tap 11:00am. No Mine Train Fastpass+. Tap 11:30am. No Mine Train Fastpass+. Tap 10:30am. No Mine Train Fastpass+. Tap 11:00am. No Mine Train Fastpass+. … REPEAT… Tap 11:00am. MINE TRAIN FASTPASS+ FOUND)

I’m sure other people have different ways to handle this “refreshing” step, but this method works well for us. The biggest advantage of this strategy is that your thumb is basically just tapping in almost the same place over and over again, so you don’t have to think too much about context, what the menus are showing, etc.. (Personally, I don’t like to expend a lot of mental energy when doing a task like this.)

Some other “Refresh” Tips and Context

A few other quick thoughts about this My Disney Experience “refreshing”:

  • I prioritize getting the attraction I want when doing Step 4, above. So, if I want a Mine Train Fastpass+ for around 11:00am, but a 5:00pm pops up while I’m refreshing, then I just take that 5:00pm one and start back over at Step 2. This way, I don’t have to keep scrolling down to Mine Train in the available attractions list to see what’s available. It’s right at the top. (If that wasn’t clear, here’s an example of what I might do when trying to book a Fastpass+ for Mine Train for 11:00am: Step 1: Book Splash Mountain, since it’s all that’s available; Step 2: Choose to modify that Fastpass+, Step 3: Select a 7:00pm Mine Train that’s become available: Step 4: Keep performing Step 4 until an 11:00am-ish Mine Train Fastpass+ selection shows up.)
  • Related to the tip above, it seems like Disney might just be putting the 2 Avatar attractions at the top when you refresh (which is nice.) There’s no guarantee that’ll continue, though.
  • Be careful when getting into a groove on “refreshing”. I have, admittedly, been in such a rut of refreshing, that I’ve refreshed instead of actually selecting the new Fastpass+ option that’s become available. That can be frustrating.
  • Don’t necessarily give up if things don’t work in the first 5 minutes. I’d estimate that I spent a total of 50 minutes refreshing on Christmas Day last year to get the Fastpass+ selections I mentioned. I think Mine Train took about 30 minutes of that.
  • Even though this article is about Fastpass+ selections, I’ve also used it for last minute ADRs. For example, we finished the Star Wars Dark Side Half Marathon and decided we wanted Kona breakfast, even though there was no ADR availability when we made the decision. It took about 15 minutes of refreshing on the bus ride over to the Poly to get an ADR for about 10 minutes in the future.

Summary

People at Disney World are always looking for the ways to best utilize the system. Paper Fastpass had a set of strategies, people tried collecting various “dummy bands” in the early days of Fastpass+, and, now, people can take advantage of My Disney Experience to get additional (or better) Fastpass+ options that are more in line with what they want to do. Hopefully, “refreshing” (no matter what technique you use), works as good for you as it does for us.

Happy touring!

You never know who your Fastpass+ might let you meet
You never know who your Fastpass+ might let you meet

My Disney Experience and Shop Disney Parks crash on the first iOS 11 Public Beta

It’s the time of year when people begin experimenting with Apple’s latest round of iOS betas (despite recommendations from pretty much everyone in the technology industry that they should hold off.) For those of you who are Disney World fans, however, I have a special PSA: My Disney Experience and Shop Disney Parks do not work on the first iOS Public Beta. Though this could be an annoyance for people who are looking to do some shopping via the Shop Disney Parks app, it could really hamper someone who is planning on visiting the Disney World in the near future (imagine not being able to refresh to find new Fastpass+ selections?).

At this point, it’s too early to tell if the issues are something that will be resolved by future iOS updates (in advance of the final iOS 11 release later this fall) or if this is something that Disney is going to have to fix on its end. Until this is resolved, though, you should probably hold off installing iOS 11 on your iPhone if you want to use either of these apps. (Or, you could do what most people recommend, and just not install the betas at all.) Also, as a reminder, this is not anybody’s “fault’. This beta process is designed to allow these types of issues to be found and corrected before the actual release date, instead of people running into these issues with the actual versions of the software.

MDE Crash
MDE Crash

Online Services Aren’t Easy and Disney Does Them Fairly Well

At 3am Eastern today, I–like many a technology geek–was loading and reloading the Apple Store on my existing iPhone in hopes of securing a new iPhone on next Friday’s launch day. The store was supposed to go live at 3:01am, but at 3:08am I was still getting the “check back soon” message that Apple puts up when it’s updating its store. People on Twitter were–justifiably–complaining about how frustrating things were. When I finally got into the store, I received a generic “unable to complete transaction at this time” error on 6 different attempts before my order went through on my phone (during which time I–unnecessarily–went to my computer as a backup, in case I was doing something wrong on my phone). A basic online order that should have probably been completed by 3:04am wrapped up at 3:37am.

When the process was completed, I tweeted about how much the whole experience made me long for Disney’s ADR system. I know there are differences in scale–orders of magnitude differences, probably–but, every day of the year Disney enables its ADR system at exactly 6:00am to allow thousands of people to make their 180-day reservations. Every day. I’ve gone through that process at least 25 times, sometimes making tens of reservations, and it usually works pretty well. The same goes for making new Fastpass+ selections, changing ADRs, and otherwise using My Disney Experience (these days, anyway).

Before you start sending me pictures of your Donald Duck error message (or Stitch in the rain), let me be clear: I am not saying Disney is perfect. I’ve had problems–sometimes very annoying and difficult to correct problems–using Disney’s web services, as I am sure many of you have. What I am trying to say, however, is that making web services which have to support the kind of activity that Disney and Apple receive through their websites and apps is hard. I know that from both my experience as a developer of them and as a consumer of them. Programing at this kind of scale isn’t easy–just ask Apple after last night–, but, overall, Disney does a pretty good job with it.

ASIDE (for people who care): I bought a 128GB Gold iPhone 7. I like a white screen, since it’s easier to find when I leave it on the coach or my dark furniture, and I prefer gold to silver or pink. I chose the in-store pickup option so I can get it first thing in the morning next Friday, and I bought it in the Apple Upgrade Program, since it’s kind of stupid not to.

Capture of Disney's "Server is Busy" Error Message
Capture of Disney’s “Server is Busy” Error Message